Focused Case Manager - Bilingual; English​/Spanish

Housing Focused Case Manager - Bilingual (English / Spanish)

2 days ago Be among the first 25 applicants

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing‑focused rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Housing Focused Case Manager provides trauma‑informed, guest‑driven case management services to individuals experiencing homelessness, with the primary goal of facilitating rapid access to stable housing. This role involves engaging with individuals at our Resource Centers, connecting them with critical community resources, and supporting their. Additionally, the Housing Focused Case Manager will collaborate with the shelter team to identify common barriers to housing and help develop strategies and procedures to address these needs on a shelter‑wide scale.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* This is an in‑person position.

Connie Crosby Resource Center 529 9th Ave, Midvale, UT 84047

• Help individuals experiencing homelessness secure stable housing.
• Assist guests in identifying housing barriers and connect them with appropriate community resources.
• Celebrate housing achievements and assist guests with the process of moving into their new homes.
• Use agency vehicles to transport guests to housing appointments and viewings.
• Support the Housing Navigation team by assisting clients with housing searches and application completion.
• Work with a diverse caseload of guests to establish individualized goals and complete housing plans.
• Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed.
• Follow agency guidelines to maintain healthy and professional boundaries with guests.
• Collaborate daily with all departments to promote a supportive and effective team environment.
• Seek out, engage, and network with community partners to identify new housing options and additional resources.
• Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals.
• Attend weekly team meetings and actively contribute to case‑conferencing discussions.
• Maintain accurate records, detailed case management notes, and required statistical data.
• Complete all case notes in a timely manner each week.
• Ability to step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments.
• Participate in special agency projects, as needed.
• Attend mandatory agency trainings, including Trauma‑Informed Care, Housing Focused, De‑escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• * Other duties as assigned.
• * Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

• Provide direct, trauma‑informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem‑solving utilizing a network of community resources.
• Respond effectively to high‑stress…