Youth Shelter Case Manager: Navigation & Trauma-Informed

Description

Schedule:
Full time, benefits-eligible! Monday through Friday 8am-5pm but will require flexibility based on client and program needs.

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission

To recognize and meet the distinctive needs of youth ages 18-24 who are experiencing homelessness by providing stable housing, mental health care, case management, life skills training, and connection to community services and resources with the ultimate goal of assisting all clients in obtaining and sustaining safe and stable housing.

Position Summary:

The Shelter Case Manager provides housing-focused, trauma-informed case management to youth accessing the Youth Resource Center. This role completes shelter intakes and diversion/problem-solving conversations, supports youth in identifying housing goals and addressing barriers, connects youth to internal and community resources, and assists with housing navigation and applications. Shelter Case Managers work as a team and share responsibility for supporting youth accessing shelter and drop-in a service.

Essential Duties

• Complete shelter intakes, diversion/problem-solving conversations, and required intake assessments and documentation for youth accessing Youth Resource Center services.
• Maintain an assigned caseload while working as part of the Shelter Case Management team; provide coverage, follow-up, and case management support to all youth accessing services.
• Meet regularly with clients and maintain accessible, visible case management availability within the shelter through scheduled office hours, outreach, and follow-up.
• Support clients through housing navigation and placement activities, including obtaining vital documents, identifying housing options, completing applications, requesting available application or move-in assistance, communicating with housing providers, and helping coordinate housing-related appointments.
• Provide referrals and connections to appropriate internal and community resources based on each client’s needs, including housing, benefits, employment and education, behavioral health, medical care, and other supportive services.
• Complete required assessments and screening tools, identify urgent or higher-acuity needs, and coordinate appropriate services and referrals in consultation with the client and YRC team.
• Participate in clinical case review, case staffing, and other team-based coordination to support consistent service planning and appropriate referrals.
• Provide trauma-informed crisis intervention, de-escalation, creative problem-solving, and immediate response to safety concerns or disturbances in accordance with agency policies and procedures.
• Complete timely, accurate, and objective documentation of intakes, diversion efforts,…