Transitional Case Manager

Transitional Housing Case Manager

Provide trauma-informed crisis counseling, advocacy, and culturally competent case management services for individuals and families in the Kathleen Robison Huntsman Apartments (KRH) transitional housing programs at the YWCA Utah.

Essential Job Functions:

• Provide trauma-informed crisis counseling, advocacy, and coaching to women, men and families in crisis due to domestic and/or sexual violence.
• Support each program participant in achieving their plan with courteous, timely and meaningful help.
• Provide case management services, including but not limited to: assessing for danger, safety planning, goal setting, and connection to internal and external supports and resources.
• Support participants with maintaining housing stability, including direct assistance with applying for rental assistance as needed and proactively addressing barriers.
• Assist with family and child-related needs in collaboration with adult participants.
• Proactively offer and arrange interpretation services as necessary.
• Advocate for access to services. Coordinate with resources and problem-solve barriers to access as they arise.
• Provide assistance to the Property Manager and residential advocates in addressing issues that impact housing stability, participant safety, and program functioning.
• Regularly communicate with community resources to improve coordination of services and strengthen referral networks.
• Facilitate and/or co-facilitate participant meetings and groups as requested. Promote engagement and meaningful participation; share participant feedback and advocate for their self-identified needs.
• Ensure safety of campus by monitoring security and intervening in crises as needed.
• Complete all records and documentation in a timely manner, including but not limited to: record intake, review, and exit assessments, enter case plans within 7 days of program entry, complete case notes for all meetings and participant interactions, track referrals and outcomes, maintain accurate, updated case files, assist with documents necessary for section 42 compliance, obtaining signed releases of information for coordination of services.

Additional

Duties and Responsibilities:

• Uphold and act in accordance with the mission of the organization, vision, values, and strategic direction of the organization.
• Demonstrate commitment to understanding and using trauma-informed care principles, language, and tools in daily work.
• Understand and follow all established organizational and program related policies, procedures, and protocols.
• Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to:
  Case Management Certification, CPR, First Aid, etc.
• Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as any other meetings and activities as requested.

Competencies & Essential

Skills:

• Problem Solving/Analytical Thinker:
  Ability to solve and analyze problems effectively and efficiently.
• Communication/Interpersonal
  
  Skills:
  
  Ability to provide exceptional customer service to clients, supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.
• Time Management:
  Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
• Business Knowledge:
  Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of anti-racism, gender equity and violence against women.
• Organization:
  Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making:
  Ability to exercise initiative, sound judgement and problem-solving techniques in the decision-making process.
• Technology/Tools:
  Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission:
  Demonstrates commitment to YWCA Utah's mission and philosophy. Actively engages in YWCA Utah's anti-racism work.
• Compliance:
  Adhere to YWCA Utah's policies and is committed to act legally and ethically within the scope of the work.

Qualifications:

• General knowledge of direct victim services, violence against women and sexual violence issues, as well as gender and race equity issues from a feminist perspective.
• Minimum of 2 years of direct service experience with…