Diversion Program Director - Youth Resource Center

Description

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported pathways for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness.

We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

The Youth Resource Center provides individualized, trauma-informed support to youth and young adults experiencing homelessness. The team helps youth identify needs and goals, navigate housing and community resources, access behavioral health, employment, education, benefits, and other supports, and address barriers that may impact their stability. Through coordinated services and ongoing engagement, the team supports youth in moving toward safe housing, increased self-sufficiency, and long-term stability.

The Program Manager provides leadership and oversight for multidisciplinary services at the Youth Resource Center, including case management, behavioral health, peer support, employment and education, early intervention, diversion, and connections to community-based services. The position supervises assigned program and clinical staff and supports coordinated, high-quality services for youth and young adults experiencing or at risk of homelessness.

The Program Manager is responsible for program and project implementation, staff development and performance, service quality, data and outcome monitoring, community partnerships, and compliance with agency and funding requirements. The position collaborates with internal and external partners to strengthen access to behavioral health and supportive services, improve coordination across systems, and support continuous quality improvement. As assigned, the Program Manager may lead specific grants, contracts, or initiatives and support the development, implementation, evaluation, and sustainability of services in response to emerging client and community needs.

• Provide leadership and oversight for assigned programs, grants, contracts, and initiatives, ensuring services are implemented in alignment with program goals, agency policies, funding requirements, and applicable regulations.
• Lead recruitment, interviewing, hiring, onboarding, staff development, performance evaluation, and corrective action for assigned staff, in coordination with Human Resources and agency leadership.
• Oversee the delivery and ongoing development of behavioral health services, case management, early intervention, diversion, peer support, employment and education, and other supportive services for youth and young adults experiencing or at risk of homelessness.
• Ensure participant screening, intake, assessment, service planning, referral, and transition processes are timely, coordinated, and responsive to individual needs.
• Ensure staff follow established procedures for suicide risk assessment, safety planning, crisis response, and coordination with emergency and crisis providers. Address and elevate safety concerns and critical incidents according to agency procedures.
• Strengthen coordination between behavioral health, housing, homelessness response, employment, education, healthcare, benefits, crisis services, and other community-based supports to promote continuity of care and successful referrals.
• Develop and maintain effective program procedures, workflows, referral pathways, documentation standards, and other tools necessary to support consistent and high-quality service delivery.
• Monitor staff caseloads, schedules, service capacity, participant flow, and program…