Care Team Coordinator

Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

It Takes All of Us to End Homelessness.

The Care Team Coordinator supports residents and strengthens communication between our facility and external care teams. This role is ideal for someone who excels in coordination, case management, and problem-solving within a behavioral health or social services environment. You must be located in the Salt Lake area to work in this role.

• Serve as the main point of contact for all care-team-related concerns and communication.
• Coordinate with FACT and ACT teams to ensure clients receive comprehensive support.
• Monitor and maintain resident case management needs, including Medicaid, Medicare, and other benefits.
• Ensure resident files are complete, accurate, and updated regularly.
• Lead communication with care teams regarding incidents, lease violations, acknowledged conversations, and resident concerns.
• Serve as the care team’s point of person, ensuring fluid communication surrounding resident behaviors.
• Work closely with multidisciplinary teams to provide coordinated, high-quality care for residents.
• Assist clients with access to legal resources, employment opportunities, transportation, and other immediate needs.
• Support the Site Manager with operational duties and special projects.
• Perform other tasks assigned to ensure the smooth functioning of the facility.
• Other duties as assigned.

• Experience in case management, social services, behavioral health, or related fields.
• Strong communication and coordination abilities.
• Familiarity with Medicaid/Medicare processes and community resources.
• Experience with SMI clients or similar diagnosis.
• Ability to work effectively with multidisciplinary teams.
• Strong organizational skills and attention to detail.
• Professionalism, discretion, and strong boundaries.
• Resident in the Salt Lake or surrounding area, this is an on-site role.

(Eligible 1st of Month after 60-days)

• Medical
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Starting Rate: $22/Hour

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.