IT Analyst III - Salesforce Developer

FT / PT Status – Full-Time
Salary – $42.63 - $72.46 Hourly Wage
Remote Work / In-Office – Hybrid
* This position will be a hybrid of in office work (two days per week in office required) and telework. The office is located at the Utah Department of Agriculture and Food building, 4315 South 2700 West, Taylorsville, UT 84129. Please note, a position’s eligibility for telework is established by agency management and is subject to change at their discretion at any time.
Final date to receive applications – Continuous until filled

Ready to make a statewide impact? Join the Utah Division of Technology Services in this instrumental role designing, developing, and maintaining a State of Utah executive agency Salesforce platform to support critical state services; help establish technical vision, build strategic roadmaps, and enact governance and development standards. In this role you will ensure that secure, scalable, and compliant Salesforce solutions are built to maximize value to the agency and improve access to important government services for the citizens of Utah.

This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• IT Analyst III, $42.63 - $72.46 per hour
• IT Analyst II, $35.97 - $61.12 per hour
• IT Analyst I, $28.18 - $47.92 per hour

• Design, develop, test, and deploy secure, scalable Salesforce solutions leveraging Public Sector Solutions (PSS) data models, Omni Studio, and Experience Cloud to deliver seamless, compliant citizen-facing digital portals and agency workflows.
• Configure and customize Salesforce Experience, Service, and Sales Cloud, and other relevant Salesforce products.
• Develop and maintain integrations between Salesforce and other state systems using APIs, web services, and middleware, specifically Mule Soft.
• Configure secure single sign-on (SSO), OAuth flows, and identity protocols.
• Leverage Git source control and CI/CD tools to execute efficient, automated Salesforce deployments and maintain environment alignment.
• Salesforce administration tasks such as user and data management, process automation, security and access controls, analytics and reporting.

• Perform regular system maintenance, including upgrades, patches, and performance tuning.
• Monitor system performance and identify areas for improvement.
• Document technical designs, code, and configurations.
• Work within an agile development environment.
• Participate in tri-yearly Salesforce platform upgrades to mitigate system impacts.

• Minimum 5+ years in IT/software engineering, including hands-on, progressive experience developing and architecting enterprise Salesforce solutions.
• Expert programmatic mastery of the Salesforce platform, specifically including advanced Apex, Lightning Web Components (LWC), and modern JavaScript frameworks.
• Extensive experience designing, configuring, and securing complex, external-facing Salesforce Experience Cloud sites.
• Deep understanding of external user security models, including high-volume portal licenses, sharing sets, external sharing hierarchies, and secure public-facing APIs.
• Advanced proficiency with source control and automated CI/CD pipelines (e.g., Git Hub, Copado).
• Proven success implementing REST/SOAP APIs, Mule Soft, or event-driven integrations.
• Knowledge and implementation of enterprise security architectures, including single sign-on (SSO), OAuth, programmatic sharing, and external user access controls.
• Familiarity with Salesforce Data Cloud, Einstein/AI capabilities, Own (formerly Own Backup), and large-scale data warehousing.
• Experience with agile development methodologies.
• Exception…