Transit Communications - Bus or Police Dispatcher

Utah Transit Authority

Description

Embark on an exhilarating journey as a Bus Dispatcher, Police Dispatcher, or Dispatcher Trainee, where each day brings dynamic challenges and opportunities for service to your community. As a Trainee, you will receive hands‑on training to master the art of coordinating emergency and non‑emergency transit calls, operating state‑of‑the‑art communication equipment, and connecting Employees and Riders to the resources and help that they need.

You will play a pivotal role in driving the success of our Transit Communications Center (TCC) and contributing to the overall excellence of UTA. Once you move on from the trainee role, you will either focus on Fixed Route Bus Operations Dispatching or Emergency and Public Safety Police Dispatching. Advancing to Fixed Route Bus Operations or Police Dispatcher level is based on meeting the minimum qualifications, satisfactory job performance, and a 1‑year training and probationary period.

Join us for an impactful journey where what you do truly matters, both to UTA and to the public, and where you will be right at the heart of our transit operations and services.

TCC Dispatcher Trainee you will:

• Train and learn Transit Police dispatch and/or Fixed Route Bus Operations Dispatch.
• Under general supervision, trainees learn to perform dispatching duties for both emergency and non‑emergency transit calls.
• Trainees operate a variety of communication equipment, including radio, telephone, and computer systems.
• Assist in coordinating continuous operation and support services for various transit system personnel, such as bus operators, transit police, operations supervisors, paratransit coordinators, and rail controllers.
• Actively participate in resolving problems as they arise within the transit system.
• Receive, prioritize, and respond to routine and emergency calls, dispatching transit police officers and/or operations personnel as needed.
• Handle inquiries requiring research on warrants, UTA violation history, criminal history, mapping systems, system detour information, and other databases.
• Work with other public agencies outside UTA with transit‑related issues upon request.
• Contribute to collecting and disseminating system‑related data to all relevant departments.
• Maintain focus, calm, and composure while demonstrating compassion and efficiency, especially during stressful, fast‑paced, and unpredictable situations.

In addition to the duties listed as a trainee, as a Fixed Route Bus Operations Dispatcher
, you will:

• Specialize in the performance of non‑emergency calls and dispatch appropriate personnel/resources to assist our drivers as situations arise.
  Coordinate continuous operation and system support services for bus operators, operations supervisors, paratransit coordinators, rail controllers and/or other persons in the transit system in resolving problems.
• Receive, prioritize, and respond to all routine calls and as needed to minimize delays due to breakdowns, detours, work coverage, accidents, emergencies, changing road conditions and other interruptions.

In addition to the duties listed as a trainee, as an Emergency and Public Safety Police Dispatcher you will:

• Specialize in the performance of emergency transit calls and dispatch appropriate first responder personnel/resources to assist our riders and drivers as situations arise.
• Coordinate continuous operation and system support services for transit police, other first responder personnel in the transit system in resolving emergency problems.
• Receive, prioritize, and respond to all emergency calls to provide emergency assistance as needed.
• Receive and respond to inquiries requiring research of warrants, UTA violation history and criminal history, mapping systems, system detour information, and other databases.

EXPERIENCE/EDUCATION/TRAINING

• Two years in customer service solving problems and giving direction.
• High School Diploma or equivalent plus two years post‑high school training or college education with emphasis on communications and/or business management, or related fields preferred.
• Emergency Medical Dispatch Certification preferred or ability to obtain within 1…