Cross Dock Delivery Coordinator

Cross Dock Home Delivery Coordinator – Crate and Barrel

Location:

Salt Lake City, UT

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center.

• Manages the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
• Research various transportation methods, investigating cost and performance; liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross‑dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third‑party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

• Strong problem‑solving and analytical skills
• High attention to detail
• Computer literate, including but not limited to Google OS
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency

• A minimum of 1+ years of related work experience
• Customer service experience preferred

Entry level

Full-time

Other

Retail