Business Intelligence and Improvement Lead

Salary: £51,075 - 55,259 per year

• Experience of developing performance reports, dashboards or business intelligence tools.
• Strong analytical skills, with the ability to interpret data and identify meaningful trends.
• Excellent IT skills, including confidence using Microsoft Excel, Power BI or similar business intelligence tools.
• Ability to communicate complex information in a clear and understandable way to a range of audiences.
• Experience of supporting improvement activity, service reviews or process change.
• A collaborative approach, with the confidence to challenge constructively and influence positive change.
• A commitment to accuracy, confidentiality, customer focus and continuous improvement.

• Develop and maintain performance dashboards, reports and business intelligence tools.
• Analyse complex data and performance information to identify trends, risks and opportunities.
• Support the development and monitoring of key performance indicators and performance frameworks.
• Provide clear and accessible reports to managers, senior leaders and governance forums.
• Lead and support improvement projects, process reviews and service transformation activity.
• Promote effective use of data, systems and insight to support informed decision making.
• Work with colleagues to strengthen data quality, performance accountability and continuous improvement.

• Business Intelligence
• Excel
• Support
• Power BI
• Security
• REST

We are Cunninghame Housing Association, and we believe outstanding services are built on informed decisions, continuous improvement and a strong commitment to delivering positive outcomes for our customers and communities. This is an exciting opportunity to join our forward-thinking organisation in the Chief Executives Department on EVH Grade 8, where your expertise will influence strategic decision-making, support service transformation and help shape the future of our business.

We offer a strong benefits package that supports wellbeing, work-life balance and future financial security, including

• up to 40 days annual leave pro rata
• 10% employer pension contributions
• a Cash Health Plan
• agile working
• a modern office environment with free onsite parking
• excellent public transport links
• access to the latest technology and collaborative work spaces

Our values are Equality, Participation, Investment, Creativity and Customer Focus, and we want people who can contribute, develop and help improve services that make a real difference to peoples lives.