Membership Engagement II; Customer Service Representative

Position: Membership Engagement II (Customer Service Representative)

Join to apply for the Membership Engagement II (Customer Service Representative) role at YMCA of Greater Seattle

3 days ago – Be among the first 25 applicants

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Overview

We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals.

You will also assist people in the membership and program enrollment process.

Job Summary

• This is an on-site position.

What You'll Get From Working At The Y

• Membership to the YMCA of Greater Seattle
• Medical, Dental, vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Full‑time employees qualify for a 50% discount, and part‑time employees qualify for a 25% discount, on eligible Childcare Services
• Some benefits only available to full‑time staff

Hiring Range

$21.30 – $23.00/hour DOE

Responsibilities

• Develop positive relationships by providing prompt and courteous service to members, participants and guests.
• Conduct membership interviews, enroll new members and provide motivational support and guidance. Handle member applications, including performing data entry.
• Assist members and participants with program registration, answer inquiries, including member concerns and provide information on YMCA membership and programs. Refer members as appropriate to programs and/or staff based on member goals/interests.
• Perform routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balance and complete reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Support member engagement and retention activities of the branch.
• Provide guidance and support for assigned at‑risk members and accurately maintain related records.
• Conduct follow‑up on prospects who have not joined, as assigned.
• Follow‑up on new member survey feedback, as assigned.
• Attend staff meetings and trainings as required.
• Other duties as assigned.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Preferred Qualifications

• Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

You'll be a great fit for the Seattle Y if you

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility Honesty
• Caring
• Passion for Excellence

Equal Opportunity Statement

YGS is an equal‑opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E‑Verify system.

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