Hampton Inn San Angelo - Front Desk Agent

Job Description Front Desk Agent Join Our Team as a Front Desk Agent! About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Daily Pay – Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Visitors can settle into a friendly small city with a colorful history in San Angelo, situated between the East Texas Hill Country and the rolling plains of the West. The Hampton Inn San Angelo hotel is located only five miles from San Angelo Regional Airport – Mathis Field and Industrial Airpark, and seven miles from Downtown San Angelo and Goodfellow Air Force Base.

Guests can take a stroll back in time down El Paseo de Santa Angela, and go from historic San Angelo to the Fort Concho National Historic Landmark. And browse the shops and historic structures on Concho Avenue or enjoy the stunning outdoors at Lake Nasworthy, San Angelo State Park or just walking along the banks of the beautiful Concho River.

Guests can unwind in a spacious guest room and enjoy modern comforts to help them feel  offer great value during their stay at our San Angelo hotel, with unexpected delights such as our heated indoor pool, hot tub and modern fitness center.