Pharmacy Technician

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day, and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

• Live the purpose by following all company SOPs at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt moments while serving patients at pick‑up, drive‑thru, and over the phone; offering immunizations and other services; and demonstrating compassionate care by solving or escalating patient problems.
• Complete basic inventory activities such as accurately putting away medication deliveries, cycle counts, returns‑to‑stocks, and waiting bin inventories, as permitted by law.
• Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; comply with CVS policies and procedures to ensure patient safety, controlled substance dispensing, record‑keeping, and privacy protection.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, voluntarily staffing off‑site clinics) where allowable by law and supported by required training and certification.

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status.
• Educate patients about the importance of vaccines and refer to the pharmacist‑on‑duty for vaccination questions.
• Monitor for and respond to adverse reactions; report adverse reaction events per public‑health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, and licensure/certification.
• State‑level licensure and national certification requirements vary by state; learn more.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and focus: concentrate on tasks, pivot quickly, confirm prescription information and label accuracy.
• Customer service and team orientation: help people, respond to patient reactions, and interact friendlily.
• Communication skills: verbal and written communication, active listening, and appropriate interaction.
• Mathematical reasoning: calculate doses, day’s supply, and bottle quantities.
• Problem resolution: identify challenging interactions and choose best actions.
• Physical demands: mobile, upright residence, lifting, lifting up to 20 lbs,…