Implementation Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.

Growth is happening and our vision for a successful future is clear – we'd love for you to join us on this journey! For more information on TCP, visit  or follow us on Linked In or Facebook.

• Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team
• Perform on-site and remote installation, configuration, and customer training
• Manage time and resources to facilitate multiple implementation projects simultaneously
• Ensure customer success and satisfaction in a friendly and courteous manner
• Maintain customer records by updating account information and task status using project management tools and methodologies
• Continuously investigate products and gain industry knowledge to improve performance and skill set
• Work independently to accomplish tasks to meet performance requirements
• Contribute to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques
• Assist the project team in predicting project risks and assist in Root Cause Analysis when unforeseen issues/risks threaten the success of the project

• Exceptional communication and customer service skills
• Proven experience working as an Implementation Specialist
• Sound technical knowledge
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
• Proficiency in all Microsoft Office applications and SQL database management systems is a plus
• The ability to multitask effectively
• The ability to travel 25% of the time
• The ability to work independently and as part of a team
• Excellent organizational and time management skills
• Detail-oriented

• Competitive salary
• 20 days of PTO (Paid Time Off) and 13 days of company-wide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision, 401K)
• Employee Choice Pre-Tax Benefit

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting