Quality Assurance & Contract Monitoring Manager

c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

Functional

Title:

Quality Assurance & Contract Monitoring Manager
Job Title: Manager V
Agency: Health & Human Services Comm
Department: Quality Assurance & Contract M
Posting Number: 21877
Closing Date: 10/16/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Range: $6,377.50-$10,785.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-26
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 40%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility

Location:


Job Location City: SAN ANGELO
Job Location Address: 622 S OAKES ST
Other Locations: Houston;
Arlington;
Austin;
Corpus Christi;
Dallas;
Lubbock;
Lufkin;
San Angelo;
San Antonio;
Waco
MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
15

Under the general direction of the Office of Guardianship Services, OGS, Director, Community Services, CS, within the Health & Human Services Commission, HHSC, performs highly advanced managerial tasks, working, coordinating, and overseeing the activities for the daily operations of assigned agency functions. Develops, implements, and maintains systems, rules, policies and procedures to support the Guardianship Quality Assurance and Contract Monitoring Unit.

Responsible for creating Unit strategic and business plans in accordance with OGS, CS and HHSC vision, mission, and goals. Develops, implements and evaluates short-, mid-, and long-term goals and objectives of the Unit. Develops monitoring schedules, establishes priorities, and develops standards to meet established oversight goals. Coordinates and evaluates program activities. Recommends and implements improvements for program and unit operations.

Interprets federal and state laws and regulations used to administer the guardianship program. Manages the Unit budget. Responsible for investigating complaints regarding program certified guardians and contracted guardianship service provider staff. Represents the department at meetings, interagency work groups, conferences, and hearings as requested. Plans, assigns, and supervises the work of others. Develops and directs the quality assurance functions for the section and develops and oversees contracts with guardianship service providers.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Directs and manages the operations and activities of the Guardianship Quality Assurance and Contract Monitoring Unit. Establishes short-, mid- and long-term Unit goals and objectives, and creates guidelines, procedures, policies, rules and regulations related to the development and implementation of a quality assurance program for regional staff operations and development of performance standards for contracted guardianship service providers.

Creates, implements, and evaluates Unit strategic plans, business plans and quality assurance plans. Coordinates with other program areas within CS areas to ensure work plans and actions are…