Accounts Receivable Specialist

Essential Job Functions

• Monitor assigned customers and pursue timely collection of outstanding balances.
• Contact delinquent customers to resolve issues within established guidelines.
• Reconcile customer accounts, maintain accurate balances, and resolve short pays, disputes, and pricing issues with internal and external partners.
• Maintain current SAP collection notes and collection workbooks.
• Assist Credit Analysts/Manager with investigations and credit block resolution.
• Recommend actions on delinquent accounts using customer history, trends, account balances, and prior escalations to assess risk and prioritize efforts.
• Build strong customer relationships while achieving collection goals.
• Prepare approved debit/credit memos and other account adjustments in accordance with policies and procedures.
• Maintain SOX internal control documentation and meet monthly, quarterly, and annual closing deadlines.
• Provide ad hoc reporting and support as needed.

Essential Job Requirements

• Bachelor's degree in Business, Accounting, Finance, or related discipline preferred.
• 4+ years of related Accounting/Finance experience.
• Working knowledge of order-to-cash and procure-to-pay processes.
• Strong organizational, problem-solving, and attention-to-detail skills with the ability to manage multiple accounts, adjustments, and approvals.
• Excellent customer service and relationship-building skills with a professional demeanor.
• Experience with ERP credit and collections modules; SAP preferred.
• Proficiency in Microsoft Office.
• Clear and effective communication skills.