Accounts Receivable and Billing; ARB) Specialist

Job Title: Accounts Receivable and Billing (ARB) Specialist

Location: San Antonio, TX

Employment Type: Temp (24 Months)

Industry: Energy and gas

Compensation: $19.00/Hour

Schedule: 40 Hours/Week

• Are you a detail-oriented professional with strong analytical skills and a passion for resolving complex billing issues? As an Accounts Receivable and Billing (ARB) Specialist, you'll investigate account discrepancies, troubleshoot meter and system errors, and ensure accurate, timely billing for residential, commercial, industrial, and municipal customers. You'll collaborate with cross-functional teams, support customer inquiries, and help improve billing accuracy, compliance, and overall operational efficiency.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Investigate billing discrepancies, inactive accounts with consumption, slow or non-communicating meters, and system errors using SAP and other operational platforms.
• Research customer accounts, premises, meter data, and final bill disputes to identify root causes and process billing adjustments, reversals, rebills, and account transfers.
• Troubleshoot advanced metering infrastructure (AMI) issues, resolve meter synchronization errors, obtain remote meter reads, and coordinate meter-related corrections.
• Communicate with customers regarding billing adjustments, account balances, and repayment options while supporting escalated inquiries and cross-functional requests.
• Maintain detailed operational and financial records, prepare monthly reports, process tax exemption requests, and update procedures to support compliance and process improvements.

• High School Diploma or GED
• 2+ years of experience in researching customer accounts, investigating billing discrepancies, and resolving complex account or payment issues.
• 2+ years of experience in using billing, customer account, or enterprise resource planning systems to process adjustments, reversals, rebills, account updates, or related transactions.

• Ability to work with the client employees and possibly outside agencies, at all levels, as part of the AR and Billing processes.

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.