Receptionist​/Cashier

Overview

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Pipe Movers, Inc.

Receptionist - Job Description

Job Title:
Receptionist/Cashier

Report to:
Controller

As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

The primary responsibilities of the Receptionist position are to maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Responsible for accurately collecting and recording all cash, check, and credit card payments and credit card refunds
• Responsible for assisting with will call
• Responsible for the distribution of all faxes and other incoming documents
• Daily reconciliation of the cash box at the end of the day with assistance from the Accounts Receivable Department
• Responsible for answering the phone
• Review that all checks received from customers are accurate before acceptance
• Other tasks as assigned

• Ensure each customer receives outstanding service
• Greet customers as they enter the store
• Tactfully and pleasantly deal with customers
• Maintain awareness of all promotions and advertisements
• Maintain orderly appearance of Cash Box and counter area, and surrounding sales and reception area
• Perform other tasks as assigned from time to time by the Branch Manager in regard to answering the phone and dealing with customers
• Issue receipts and/or change due to customers
• Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines
• Communicate effectively with customers and salesforce
• Work well under pressure
• Accurately follow verbal and written directions from sales management

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

High school degree: additional certification in Office management is a plus

Walking in office; hard, smooth surface

Ability to sit, stand, walk

Ability to lift up to 5 pounds

Note: The above statements are intended to describe the general nature of work performed by the Receptionist. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position.
PIPE MOVERS, INC. reserves the right to require that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). PIPE MOVERS, INC. also reserves the right to revise this job description.

Pipe Movers, Inc. is an equal opportunity employer.