Office & Operations Coordinator

Position: Office & Operations Coordinator | $18-20/hr
The Grounds Guys of Northwest San Antonio is looking for an organized, dependable and resourceful person to support our growing landscaping business.

This is not just a receptionist or customer service position. We are looking for someone who can help keep the office organized, support marketing efforts, improve recurring processes and take ownership of assigned projects.

If you are the kind of person who likes creating order, learning new systems, figuring things out and making sure tasks actually get completed, this could be a great fit.

Pay $18.00–$20.00 per hour, based on experience and demonstrated ability.

What You’ll DoOffice & Operations Support Help organize recurring office tasks and workflows

Create and maintain simple checklists, procedures and process documentation

Research vendors, software and business solutions when needed

Help compare options and assist with implementation after decisions are made Maintain organized records, files and recurring administrative tasks

Help keep projects moving and follow up on open items

Identify opportunities to make routine office processes more efficient

Marketing Support Create and schedule Facebook and Instagram posts

Assist with email and text marketing campaigns

Help manage customer campaigns through platforms such as Broadly Collect and organize project photos for marketing use Support seasonal promotions and customer outreach

Help with review and referral campaigns

Track basic campaign activity and responses

This position will support and execute marketing efforts. Overall marketing strategy and advertising decisions will remain with company leadership.

Quality Control & Customer Support Help maintain a quality-control process for recurring maintenance customers

Track property inspections and follow-up items

Help document customer concerns and service issues

Coordinate follow-up between the office and field team Assist with making sure customer issues are resolved and closed out Customer & Administrative Support Answer or return customer calls, texts and emails as needed

Gather basic information from new leads

Assist with scheduling and customer follow-up Maintain accurate customer and job records

Help follow up on estimates and recurring customer needs

Provide general office and administrative support

Projects You May Help With This role will also assist with projects designed to improve how the business operates.

Examples may include:

Researching phone providers and helping improve our company phone setup

Assisting with call routing and call-center settings

Helping create a consistent maintenance quality-control process

Organizing customer follow-up procedures

Improving customer onboarding and recurring service processes

Creating templates, checklists and procedures for recurring office tasks

Helping organize review and referral campaigns

You are not expected to already know how to do all of these things. We are looking for someone who is comfortable researching unfamiliar topics, asking questions, comparing options and helping implement practical solutions.

What We’re Looking For The right person will be:

Highly organized and dependable

Comfortable working independently once given direction

Able to follow through without constant reminders

Resourceful and willing to research unfamiliar topics

Comfortable learning new software and systems

Able to manage multiple tasks and prioritiesA strong written communicator

Detail-oriented

Comfortable making recommendations and asking questions

Willing to take ownership of assigned responsibilities

Flexible and comfortable working in a growing small businessA college degree is not required.

Previous experience in office administration, project coordination, marketing support, customer service or a small-business environment is…