Medical Clerk - Department of Obstetrics and Gynecology; OB​/GYN

Medical Clerk - Department of Obstetrics and Gynecology (OB/GYN) (BAMC ):

Bowhead seek a Medical Clerk to support in the Department of Obstetrics and Gynecology (OB/GYN) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerks are tasked with managing patient’s health records and history, patient information, processing discharge paperwork and various administrative duties within BAMC at Fort Sam Houston, TX.

Essential functions will include:

• Greet and receive visitors and provide assistance as appropriate.
• Answer telephone calls, take detailed messages and/or direct calls to appropriate office staff members, and schedule appointments as needed.
• Transmit, receive, and acknowledge documents, electronic mail, and telephonic messages, and deliver time-sensitive information to appropriate office staff members. Use and manage communication pager and/or intercom system to page staff members.
• Prepare and review a variety of correspondence and/or reports for clarity and completeness, as well as grammatical and procedural accuracy.
• Address and mail documents, send and receive faxes, conduct filing, make copies, scan documents, collate, and bind materials for reports and/or distribution.
• Ask for proper identification and verify eligibility for services per AR 40-3 and local policy guidance. Verify appointments and enter patient data into MHS Genesis. Review military orders and letters of authorization for appropriate dates and signatures. Manage the appointment line to facilitate patient reception and appointment processing.
• Perform administrative procedures and complete designated paperwork per local policy guidance regarding insurance, third-party liability, or other designated documentation regarding patient treatment.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics. Select, complete, and route requests for patient activities and/or procedures.
• Query patients requesting unscheduled examinations and obtain information regarding the nature of the visit, making appropriate dispositions such as referral to a triage nurse or scheduling an appointment in accordance with clinic policy guidelines.
• Instruct all new patients on the completion of data intake forms and assist them as necessary. Issue patients required informational and/or discharge instruction forms.
• Compile data on patients treated at the clinic for workload recording and reconciliation.
• Request medical records for scheduled patient appointments and/or prepare temporary records with required forms for documentation of patient visits if records are not available in accordance with AR 40-66 and local policy guidance. Prepare required forms for scheduled patient appointments, insert forms in corresponding patient medical records, and place records in suspense according to scheduled appointment times per clinic policy guidance.
  
  Retrieve inpatient medical records on occasion for select patient appointments. Initiate SF 588 as required for provider documentation of medical services provided.
• Assist with assembling, preparing, addressing, and mailing out notifications to patients regarding laboratory and/or radiology test results.

• A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting highly desired.
• Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.
• Must be able to work in a fast-paced, deadline driven office environment where…