Student Account Representative
Listed on 2026-10-31
-
Administrative/Clerical
Office Administrator/ Coordinator, Bookkeeper/ Accounting Clerk
N/A.
Position Information Position TitlePosition Title Student Account Representative
UIW MissionUniversity of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position SummaryThe Student Account Representative ( SAR ) is responsible for serving as the primary point of contact to students and parents in the areas of student finances, billing, and payment options. This position is part of an outstanding team responsible for providing excellent service on behalf of the Business Office. The Student Account Representative reports to Director of Business Office.
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.
Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Description of Job Duties
- Process incoming postal mail in a timely manner.
- Follow up on unsettled petty cash and gift card requests.
- Send notifications to individuals regarding payments returned unpaid ( NSF ) from bank.
- Post incidental fines/fees (Library, housing, etc.).
Job Duty Name
Job Duty Name Third-Party BillingDescription of Job Duties
- Bill third party vendors (Dept. of Veteran Affairs, 529 Plans, Military Tuition Assistance).
- Ensure that all billing is paid timely and initiate collection process (written, verbal) on those bills that are past due.
Job Duty Name
Job Duty Name Customer ServiceDescription of Job Duties
- Provide information on billing, tuition payment options, parking, holds on registration and financial aid.
- Interact with other departments (Registrar, Student Success, Financial Aid, Comptroller’s Office, Admissions, Residence Life) regarding student accounts/disputes, collection of past due accounts, registration/transcript holds, Title IV refunds, housing deposits, insurance waivers and parking decals.
- Provide service to faculty and staff in the areas of parking, petty cash and departmental deposits.
Job Duty Name
Job Duty Name CollectionsDescription of Job Duties
- Assists Collector with the internal collections by communicating to student/parent of payment options.
- Assist with setting up payment arrangements and the restrictions of the Business Office holds that pertain to registration, transcripts and/or diplomas.
- Perform other duties as assigned.
Skills and Abilities
- Detail-oriented.
- Cash handling techniques.
- Effective and clear communication, both verbally and in writing.
- Multi-tasking skills in a fast-paced, ever-changing environment.
- Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public.
- Skills in operating Microsoft Office (Word, Excel, PowerPoint) applications.
- Ability to work effectively with individuals from diverse communities and cultures.
- Employee shall adhere to all…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).