Customer Solutions Manager

Position Overview

Chromalloy Corporation is a global engineering and solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely and reliably extend the life of aircraft engines and gas turbines. We develop, manufacture, and repair critical turbine components for a range of engine platforms, supporting the aerospace, energy, and defense industries worldwide.

The Customer Solutions Manager will lead the Customer Solutions team within the local operating unit. This experienced customer‑service professional will deliver reliable, efficient service and innovative solutions, employing strong management and leadership skills.

• Lead the local Customer Solutions team, ensuring a strong, reliable, and transparent level of service and satisfaction.
• Ensure timely communication and issue resolution by the team.
• Use best practices and consistent communication, including performance reports and quarterly business reviews.
• Develop and implement comprehensive training and development plans for each team member to guarantee baseline skill levels and continued growth.
• Identify process and procedure improvements to increase efficiencies and enhance the customer experience.
• Own the customer relationship and communicate the “voice of the customer” internally and externally based on feedback and metrics.
• Drive the escape/crisis management process with timely communication when delivery or quality issues impact customers.
• Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models.
• Leverage customer relationships and Chromalloy’s value proposition to identify opportunities that enhance year‑over‑year revenue growth and customer retention.

• Bachelor’s degree with five years’ experience, or equivalent education and experience.
• Previous management, sales, business development, operations, quality, and/or customer service experience in an aerospace or highly regulated industry.
• Demonstrated understanding of customer requirements and a focus on achieving objectives.
• Proven flexibility and ability to cope with pressure, changing priorities, and tight deadlines.
• Advanced MS Office Suite skills, particularly Excel and PowerPoint.

• Comprehensive and flexible benefit options starting on day one: medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development and progression opportunities: regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off: vacation, sick time, paid holidays, floating holidays, and parental leave—all eligible on the first day of employment.
• Competitive pay with eligibility for quarterly and annual bonuses, depending on role and site.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Industries:
Aviation and Aerospace Component Manufacturing

Chromalloy participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer – veterans/disabled.

For reasonable accommodation for the online application process due to a disability, please contact