Franchise Development Coach

Business Development Coach

Department: Business Development
Reports To: Director of Business Development
Location: Corporate Office with Remote Options
Travel: Required for franchise office visits and company events
Compensation: Competitive salary based on experience

Caring Senior Service is a national leader in home care for seniors. As we continue expanding and strengthening our franchise model, we remain committed to operational excellence, compliance, and client satisfaction through our proprietary Great Care® system. We are seeking a dynamic, people-focused coach who is passionate about developing leaders, solving problems, and elevating business performance across our national franchise network.

This is more than a coaching role—it's a chance to influence the success of multiple businesses, guide teams toward exceptional client care, and help franchise owners reach their full potential.

As the Business Development Coach, you will be a strategic partner, mentor, and success architect for established Caring Senior Service franchise owners. You will guide offices in strengthening profitability, achieving Great Care® Certification, improving operations, and enhancing leadership effectiveness. Your work directly impacts client outcomes, franchise growth, and the long-term health of the brand.

This role is ideal for someone who loves helping others succeed, thrives in a consultative environment, and excels at turning insights into action.

• Evaluate current performance and design tailored improvement roadmaps

• Guide franchise owners through certification and recertification

• Strengthen adherence to Caring's operational standards, processes, and documentation

• Champion our Great Care® culture and ensure consistent, high-quality client experiences

• Help owners understand financial fundamentals, budgets, expenses, and revenue strategies

• Review KPIs and financial indicators to support smart decision-making

• Strengthen billing, payroll, and revenue cycle processes to build healthy financial habits

• Assist with recruiting, hiring, onboarding, and staff development

• Ensure state-specific HR, licensing, and survey requirements are followed

• Collaborate with subject-matter experts and Support teams to maintain compliance and quality

• Lead structured trainings, workshops, and ongoing coaching calls

• Equip owners with leadership skills, management best practices, and culture-building tools

• Provide long‑term continuity and guidance throughout the franchise lifecycle

• Senior care industry best practices

• Full‑cycle business development

• Operational and management fundamentals

• State and regulatory compliance requirements

• Coaching, training, and facilitation

• Sales and marketing fundamentals

• Strong verbal and written communication

• Organization, time management, and relationship‑building

• Professional, trustworthy, and dependable

• Culturally aware and emotionally intelligent

• Flexible, proactive, and solution‑oriented

• Supportive, customer‑focused, and fully aligned with the Great Care® brand

• You will directly support small business owners in reaching new levels of success.

• You will help ensure seniors nationwide receive reliable, high‑quality care.

• You will strengthen a growing national brand built on compassion, integrity, and excellence.

• Your expertise will elevate both business performance and the lives of the families we serve.

If you thrive on making an impact, enjoy guiding others toward meaningful growth, and want to be part of a mission‑driven organization, this role offers the opportunity to do deeply purposeful work every day.

This role involves consistent communication with franchise owners via phone, email, Teams meetings, and onsite visits. Travel to franchise offices and company events is required. While primarily based at the corporate office, remote flexibility is available—especially when traveling.