Account Manager

About Health by Design
Health by Design is redefining the healthcare experience through innovative, relationship-centered solutions that support employers, employees, and communities. We partner closely with our clients to deliver meaningful, results-driven healthcare strategies grounded in trust, communication, and long-term value.

We are currently hiring for an experienced Account Manager to join our dynamic team. The Account Manager plays a critical role in developing, managing, and strengthening client relationships at Health by Design. This role serves as the primary liaison between clients and internal teams, ensuring a seamless and high-quality client experience across all products and services. The Account Manager acts as a trusted advisor and client advocate, driving retention, identifying growth opportunities, and proactively addressing client needs and concerns.

Success in this role is measured by strong client relationships, effective communication, high client satisfaction, and the ability to support sustainable account growth. Full-time, Monday - Friday from 8:00am - 5:00pm. Competitive compensation, comprehensive benefits package to include Medical, Dental, Vision and 401(k), generous PTO, paid holidays, maternity leave and more! Get to know us at

• Develop and maintain strong, professional relationships with key decision-makers in existing and new client accounts
• Serve as the primary point of contact for clients, ensuring timely resolution of questions, concerns, and issues
• Provide consistent and proactive communication with clients through monthly, quarterly, and annual touchpoints
• Act as a client advocate by coordinating with internal Health by Design teams to deliver a seamless client experience
• Proactively assess and validate client needs and recommend appropriate solutions
• Identify and pursue opportunities to expand Health by Design services within existing accounts
• Assist in the development and execution of strategic account plans focused on retention and growth
• Lead annual client results review meetings and present outcomes and recommendations
• Utilize CRM software to track client interactions, account status, and engagement activities
• Stay informed on employer healthcare trends and position Health by Design as a forward-thinking strategic partner
• Participate in networking events, public relations efforts, and client-facing activities
• Support special projects as assigned by executive leadership and the Director of Account Management

• Exceptional verbal and written communication skills with a high level of professionalism
• Strong customer service orientation with a commitment to responsiveness and follow-through
• Ability to build trust and maintain long-term client relationships
• Strong attention to detail and organizational skills
• Demonstrated financial acumen, including comfort with spreadsheets, pricing models, and margin analysis
• Ability to analyze information, write reports, and present data clearly and effectively
• Strong problem-solving skills, including the ability to manage escalated client issues
• Ability to work independently while proactively collaborating with internal teams

• Experience using CRM systems or account management software
• Reporting and data summarization skills with the ability to present insights clearly
• Ability to design professional client-facing materials and reports
• Strong critical thinking skills and comfort gathering and analyzing data to support recommendations