Business Strategy and Planning Director- Strategic Programs

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity We are seeking a dedicated Business Strategy and Planning Director within the P&C Underwriting and Product Development (UPD) organization. This role will be instrumental in shaping and driving the strategic direction for UPD, working closely with underwriting leadership to advance key priorities, provide strategic insights, and enable informed decision-making. The ideal candidate will partner closely with underwriting, product management, and cross-functional teams to deliver objective insights and forward-looking analyses that inform critical business decisions.

A key focus will be anticipating future needs, proactively guiding stakeholders toward strategic objectives, and translating complex information into clear, actionable recommendations for senior leadership. We are looking for a self-starter with a high degree of intellectual curiosity and a drive for continuous improvement and impact. This role will also be responsible for crafting compelling, executive-level communications, presentations, and reports that articulate strategic insights, progress, and key initiatives while ensuring alignment and synergy across business areas.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio office.

What you’ll do:

Drives the development and coordination of components within the overarching strategy for the Function.

Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results.

Develops specific processes to manage the business strategic and operational planning process.

Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise.

Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps.

Guides team members as they perform research and analysis.

Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes.

Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of directly related business planning consultation experience to include developing business strategy for…