Client Services Project Manager - Australia; Dedicated Australia Portfolio

At Epiq
, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions,
relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
you’ll do the most meaningful work of your career and see your impact at scale.

Location: Epiq, Australia

Department: Client Services

Contract Term: Six-month contractor engagement

• The contractor will provide dedicated project management capacity for the Australian portfolio during a period of increased activity and complex matter support.
• The role requires availability to commence promptly and contribute with accelerated ramp-up, working closely with APAC and global delivery teams.
• Performance and ongoing business requirements will be reviewed during the engagement; any extension beyond six months will be subject to portfolio demand.

We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.

A successful candidate will:

• Deliver Australian client projects on time and within budget.
• Maintain high client satisfaction and retention.
• Successfully manage multiple concurrent matters with minimal escalation.
• Drive operational excellence and strong performance.
• Build trusted relationships with key Australian clients and stakeholders.

• Serve as the primary day-to-day contact for assigned Australian clients and matters.
• Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
• Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
• Proactively manage client expectations, risks, escalations, and changing requirements.

• Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
• Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
• Develop and maintain project plans, timelines, status reports, and risk registers.
• Monitor project progress and ensure adherence to agreed service levels and deadlines.
• Drive successful completion of project milestones and deliverables.

• Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
• Understand eDiscovery best practices and assist clients with workflow recommendations.
• Review project specifications and ensure deliverables meet client requirements.
• Assist clients with platform usage, reporting, and workflow optimization.

• Work closely with Operations, Review Management, Technical Services, and Account Management teams.
• Participate in client service reviews and post-project lessons learned sessions.
• Support weekend and after-hours coverage requirements when necessary for critical Australian matters.

• Identify project risks early and implement mitigation plans.
• Escalate issues appropriately while driving ownership toward resolution.
• Maintain high standards of quality control and client satisfaction.