Class Substitute

Class Support Substitute – Family Service Association of San Antonio, Inc.

Class Support Substitute provides support to the Head Start program by greeting parents, assisting the Head Start Teacher in delivering curriculum that meets Head Start Program Performance Standards and licensing minimum standards, and supervising children. This role emphasizes a trauma‑informed, social‑determinants‑of‑health perspective, promoting a positive learning environment and ensuring safety for all children.

• Reports to:
  
  Service Coordinator III, Education Center Operator or designee
• Directs:
  Classroom instruction and supervision of children
• Other:
  Works cooperatively with all staff to accomplish mission, goals, objectives, and performance measures of the program and agency.

• Healthcare and Human Services Environments:
  Ability to explain issues and advancements in the healthcare and human services industries.
• Achievement Orientation: A concern for surpassing a standard of excellence.
• Community Orientation:
  Ability to align priorities and address community needs in an evidence‑based and holistic manner, covering the social determinants of health through a trauma‑informed lens.
• Professionalism and Ethics:
  Demonstration of ethics and sound professional practices, stimulation of social accountability and community stewardship.
• Interpersonal Understanding:
  Ability to understand other people, accurately hear and understand unspoken or partly expressed thoughts, feelings, and concerns of others, including cross‑cultural sensitivity through a trauma‑informed care lens.

• Community and Customer Service – Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
• Internal Processes – Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
• Learning and Growth – Strengthen staff and client well‑being by addressing the social determinants of health:
  Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.

• Collaborate with center staff to ensure children’s safety per Head Start standards and agency policies, and maintain access to the five pillars of the social determinants of health with a trauma‑informed lens.
• Assist centers to ensure adequate supervision, maintain ratios per Head Start standards, conduct accurate name‑to‑face head counts, and ensure all children are accounted for.
• Assist teaching staff with the daily classroom schedule and implementation of lesson plans that accommodate different learning styles.
• Assist in planning and utilizing appropriate instructional strategies, activities, and materials reflecting developmental needs of young children.
• Assist in setting up the classroom environment to be conducive to learning and appropriate for physical, cognitive, social, and emotional needs.
• Follow directives from supervisors and enforce Head Start standards, agency guidelines, licensing minimum standards, and policies.
• Provide support and services including classroom and playground supervision, meal distribution, cleanup, sanitizing, general center cleanup, greeting of visitors and parents, clerical assistance, answering phones, maintaining classroom documentation, etc.

• Attend agency, program, and Head Start Center staff meetings and trainings as required.
• Maintain good relationships with stakeholders, families, community and co‑workers, focusing on excellent culturally sensitive customer service and presenting a positive image of the agency.
• Maintain a working environment that encourages mutual respect and is free from all forms of harassment.
• Perform other duties as assigned, including presentations to community groups and organizations.