Director, Operations

Schedule:

Flexibility to support disaster relief and attend events with early mornings, evenings, weekends, and holidays as required.

Requirements:
Applicants are required to submit to a drug test as part of the hiring process. Personal access to reliable transportation for travel within the surrounding areas of San Antonio and Bexar County is required.

General

Summary:

The Director of Operations leads the day-to-day execution and long-term improvement of the Food Bank's warehouse and distribution operations. Reporting to the Chief Operating Officer, this role owns warehouse safety, inventory accuracy and integrity, quality assurance and food safety, warehouse training, internal audits, and continuous process improvement across dry, cooler, and freezer environments.

This is a hands-on leadership role. The Director builds the systems, standards, and people capacity that allow the Food Bank to receive, store, and distribute product accurately, safely, and at scale — while remaining audit-ready every day for Feeding America, USDA/TDA, regulatory, and donor requirements.

• Direct daily warehouse operations across receiving, put-away, storage, order selection, staging, and dispatch to ensure accurate and on-time fulfillment for partner agencies, mobile distributions, and internal programs.
• Partner with the Chief Operating Officer to translate strategic priorities into operating plans, staffing models, capital requests, and annual performance targets.
• Establish, monitor, and report operational KPIs — including order accuracy, on-time dispatch, pick rate, cost per pound handled, inventory shrink, product turns, and recordable incident rate.
• Manage the operating budget for assigned areas; control labor, equipment, and supply costs without compromising safety or service levels.
• Coordinate closely with Procurement, Transportation, Agency Relations, Programs, Facilities, and Volunteer Services to align inbound product flow with outbound distribution demand.

• Own the warehouse safety program end to end, including OSHA compliance, hazard assessments, job safety analyses, personal protective equipment, lockout/tagout, and powered industrial truck certification and recertification.
• Chair the warehouse safety committee; lead incident investigation, root-cause analysis, corrective action, and near-miss reporting to drive down injury frequency and severity.
• Maintain the warehouse safety training calendar, toolbox talks, emergency action and evacuation plans, and cold-storage and refrigeration safety protocols.
• Maintain OSHA 300 logs and partner with Human Resources on workers' compensation claims, return-to-work coordination, and injury trend analysis.
• Conduct routine safety walkthroughs of racking, dock areas, equipment, and traffic patterns; ensure findings are corrected and documented.

• Ensure inventory accuracy and integrity within the inventory management system across dry, cooler, and freezer environments.
• Direct the cycle counting program and annual physical inventory; research and resolve variances and hold shrink within established targets.
• Enforce FIFO/FEFO rotation, lot and date-code control, and appropriate disposition of salvage, damaged, recalled, and expired product.
• Oversee slotting, space utilization, and racking configuration to increase throughput, reduce travel time, and maximize usable capacity.
• Ensure accurate, timely inventory reporting to support Feeding America, USDA and Texas Department of Agriculture programs (including TEFAP and CSFP), grant requirements, and donor accountability

• Maintain food safety and quality programs aligned with Feeding America standards, AIB inspection criteria, FDA Food Safety Modernization Act requirements, HACCP principles, and state and local health codes.
• Lead preparation for and response to third-party, Feeding America, USDA/TDA, and health department inspections; own corrective action plans through closure.
• Oversee temperature monitoring and cold-chain verification, sanitation and integrated pest management programs, allergen handling, and product segregation.
• Maintain recall and withdrawal procedures, including traceability records and periodic mock recalls.
• Own the standard operating procedure library and records retention for all operations functions.

• Design and execute an internal audit calendar covering inventory accuracy, safety, food safety,…