Workforce Specialist; Credit Services

Position: Workforce Specialist (Credit Services)

Workforce Specialist (Credit Services)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This role is part of the Workforce Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.

Location

12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

What Our Credit Services Specialists Enjoy Most

• Helping customers resolve their issues
• Being trained by and learning from an experienced supervisor
• Working in the different areas of Credit Services
• Identifying and presenting improvement opportunities

Essential Responsibilities Of The Position

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Respond to online tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
• Respond to customer requests received through various media including email, letters and telephone.
• Identify methods to align processes and procedures to improve efficiency, quality, and compliance.
• Actively participate in training and coaching activities in order to improve service.
• Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
• Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
• Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
• Perform other duties as requested by supervisor.

Required Qualifications

• Experience:
  
  2+ years of general experience in collections, customer service, or retail work environment.
• Experience:
  
  2+ years experience processing and resolving both routine and complex customer support requests.
• Education:
  
  High school diploma or General Educational Development (GED) Certification.
• Technical
  
  Skills:
  
  Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures.
• Skills:
  
  Effective verbal and written communication.
• Adherence:
  Available to work within the hours of operation. Consistent and punctual attendance.

Preferred Qualifications

• Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge of and proven ability to work with electronic order entry systems.

Possess effective verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers.

Effective accuracy and problem-solving ability.

Ability to perform effectively in a fast-paced multi-tasking environment.

Ability to make sound business decisions.

Proficient to expert knowledge of Microsoft Office applications and Smartsheet.

Work history of accountability and dependability.

Spectrum Connects You To More

• Dynamic Growth:
  The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Supportive Teams:
  Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Learning Culture:
  With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Total Rewards:
  See all the ways we invest in you—at work and in life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

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Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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