Member Service Representative; Bilingual​/Spanish

MEMBER SERVICES REPRESENTATIVE

Front Desk Associate, Part Time or Full Time, Hourly

Job Family:
Club Staff

Location:

1339 SW Loop 410 San Antonio, TX 78227

Reports to:

Managing Partner / Assistant General Manager

We are looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. We are a collaborative, fast-paced, and engaging place to work, and we strive to enrich the lives of others through the power of well-being.

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike. You will be passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

You are an optimistic person with a naturally persuasive style, good at communicating in a demonstrative instructional way. You enjoy harmony within the workplace and prefer being the facilitator of information.

• Greets all members & guests with a smile and enthusiasm
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations
• Checks in all members and guests in accordance with company procedures
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

• Minimum 1 year of experience in a service-oriented position preferred
• Bilingual (Spanish)
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

• High school diploma or GED required

$12-14/hour + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.