Application Support Agent

About Peraton

Peraton is a next‑generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. We serve as a valued partner to essential government agencies and support every branch of the U.S. armed forces, operating across land, sea, space, air, and cyberspace.

Peraton is seeking an Application Support Agent to perform the following duties:

• Answer incoming calls from customers to take orders, address inquiries, resolve complaints, troubleshoot problems, and provide non‑technical information.
• Respond to customer inquiries, provide product and service information, and process orders, forms, and applications.
• Make outbound service calls to potential customers.
• Utilize mechanized systems to initiate and complete service orders and handle customer requests.
• Research required information using available resources.
• Identify and escalates priority issues and complaints.
• Follow up on customer calls as necessary.
• Complete call logs and produce call reports.
• Work in one or multiple queues/skill sets over various customer contact channels.
• Assist in training new employees.

• High school diploma with at least 2 years of experience.
• U.S. Citizen.
• Ability to obtain a Department of Defense security clearance (ADP II Public Trust).
• Strong critical‑thinking skills that facilitate expedient problem solving.
• Capability to support and maintain proficiency for a wide range of services.
• Ability to communicate technical matters to a non‑technical audience.
• Strong customer service and communication skills.
• Multi‑tasking ability in a fast‑paced environment with shifting priorities.
• Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint).
• Familiarity with Service Desk support methodology.

• Familiarity with Military Health Systems.
• Relevant technical certifications (e.g., ITIL, HDI).

Target Salary Range: $30,000 – $48,000. Salary is determined by factors such as scope of responsibilities, experience, education, skills, and geographic location.

Benefits Statement:
Peraton offers a comprehensive benefits package that includes medical, dental, vision, life insurance, health savings account, short‑ and long‑term disability, employee assistance program, parental leave, 401(k), paid time off, and company‑paid holidays.

Peraton is an equal opportunity employer, including disability and protected veterans, and other characteristics protected by law.