Customer Service Rep

Get To Know Us!

WebTPA, a Guide Well Company, is a healthcare third‑party benefit administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.

As a Customer Service Representative
, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

• Location:
  
  19100 Ridgewood Pkwy, San Antonio, TX 78259 (in office)
• Compensation: $18.00 per hour + Quarterly Bonus!
• Full‑time position
• Comprehensive Benefits
• Training
  
  Hours:
  
  Monday to Friday, 8:00 am to 4:30 pm CST
• Work availability required:
  Monday to Friday with 8‑hour shift between the hours of 7:00 am and 7:00 pm CST

• Successfully complete a 4+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence to Customer Service metrics, including:
• Average monthly After Call Work (AUX) time
• Average monthly hold time
• Average monthly staff time
• Average monthly talk time
• Average monthly quality
• Handle call backs and escalations as necessary.

• 0–1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills required.

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, short‑ and long‑term disability programs
• Leave programs to support personal circumstances
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.

Sedentary work:
Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.