Client Service Coordinator - Windcrest

Overview

Join to apply for the Client Service Coordinator - Windcrest role at Banfield Pet Hospital

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner, influencing clients to return and refer friends and family.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, ensuring proper identification and prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescriptions per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional:
  Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

• Ability to multi-task: manages multiple tasks at one time and shifts attention quickly without loss of accuracy.
• Communication skills: fluent English, strong written and verbal communication.
• Organizational ability: systematic, orderly, and able to create order from confusion.
• Problem solving: identifies, analyzes and translates problems into practical solutions.
• Client service skills: attentive, courteous and informative service for clients.
• Intellectual ability: follows instructions accurately; can provide directions.
• Mathematical ability: basic arithmetic as needed.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Business Development and Sales
• Industries:
  Veterinary Services

Referral notes:
Referrals increase your chances of interviewing at Banfield Pet Hospital. Apply BELOW