Customer Service Agent

1 day ago – Be among the first 25 applicants

We are seeking a dynamic and dedicated Customer Service Agent to join our growing team. As an agent, you will play a crucial role in ensuring customers have a positive experience with our products and services. You will be the first point of contact, addressing inquiries, resolving issues, and guiding customers through our offerings.

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services to customers.
• Assist customers with order placements, changes, and cancellations while ensuring a smooth process.
• Resolve customer complaints and issues effectively, demonstrating empathy and understanding.
• Maintain detailed records of customer interactions, transactions, and feedback in our systems.
• Monitor customer feedback and identify areas for improvement in service delivery.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and critical thinking skills.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Proficient in using customer service software and systems.

• A supportive and welcoming team environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

Entry level

Full-time

Administrative, Customer Service, and Writing/Editing

Office Administration