Customer Service Representative

.The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

It started with one
** Ridiculously Good idea**—create a different breed of BPO! At Task Us, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
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* Roles and responsibilities:

***** Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
* Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
* Navigate internal and external documentation and resources to provide world-class service;
* Identify and escalate priority or unresolved issues to appropriate internal teams;
* Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
* Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
* Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
* Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
* Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
* Participate in all mandated internal and external training and/or seminars; and
* Get to know, understand, and comply with Task Us’ policies and procedures.
**** Technical skills and qualifications:
***** Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
* Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
* Fluent in the English language, as well as reading and writing in English
* Must be at least a high school graduate
* Must meet minimum typing requirement of 25 wpm
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* Soft skills:

***** Problem-solving and critical-thinking skills
* Great communication skills, written and oral
* Must be adaptable and flexible, demonstrating abilities to work with process and information changes
* Empathic toward customers and can maintain a customer-centric approach
* Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
* Open to feedback, eager to learn, and can show improvement
**** Personality traits required:
***** Resilient, calm, and professional when dealing with challenging situations
* Adaptable to a dynamically changing business
* Trustworthy and reliable with a high level of integrity
* Resourceful, high attention to detail, and the ability to multitask
* Competitive salary
* Great benefits package
* Professional growth opportunities with the chance to learn from many different functions
* A fun and…