Member Engagement Representative

This position supports the work of the Y, a leading nonprofit,charitable organization committed to strengthening community through youth development,healthylivingand social responsibility.

The Membership Representativemaintainsa supportive, positive atmosphere that welcomes and respects all individuals.

Responds to member and guest needs, promotesmembershipsand programs, andmaintainscleanliness and organization of the lobby area.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

we are open to all. We are a place where you can belong and become.

we value you and embrace your individuality.

we believe in you and your potential to become a catalyst in the world.

we support you in your journey to develop your full potential.

above all else, we are on a relentless quest to make our community stronger beginning with you.

• Responds to the individual needsof the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  
  Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops andmaintainspositive relationships with volunteersandmembersandhelps members connect with one another and the Y.
• Serves othersby intentionally welcoming, connecting, and supporting members,and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; maymonitorthe locker rooms as required.
• Provides administrative support to the membership deskby:accurately inputting new memberships,lookingup accounts and account information, inputting scholarship-subsidies/3 rd
  -party billing and,entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order toprovide exceptional member service.
• Accepts donations and YPartners Campaign contributions, manages and balancesa dailytill, secures change for cash box, and process end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

• Communication & Influence
• Engaging Community

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6monthscustomer service, sales,or related experience.
• Certifications required within the first week of hire:
  Redwoods Bloodborne Pathogens  and Hazardous Communications.
• Certifications required within the first
  60daysof hire:
  
  YMCA approved basiclife saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be ableto word process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within
  30 daysinthe use ofActive
  
  Net.

• Work is performed in afar-paced office environment.
• While performing the duties of this job, the employee is regularly required touse a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Visual acuity isrequiredfor reading computer screens and/or documents and making changes as necessary/required.
• This position requires analytical abilities and multitasking in order toidentifyproblems and recommend solutions.
• Jobrequiresaccuracy and attention to detail, organizational, and time management skills, whilemaintaininghigh levelsof initiativeinorder towork within deadlines.
• Occasional stooping and bending with regular liftingof up to 20 pounds is required.
• Incumbent must be able to stand forlong periodsof time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Usesbest practices anddemonstratesup-to-date knowledge and skills in technology.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.