Guest Services Sales Support

The Salon Professional Academy is a cosmetology and esthetics training academy. We are seeking a Guest Services Sales Support professional to enhance the guest experience while driving meaningful customer engagement.

As a Guest Services Sales Support team member, you will help create a welcoming, efficient experience for guests while supporting sales and service goals. You will be a visible presence in the guest journey—answering questions, helping resolve issues, and guiding customers toward the right options based on their needs.

This role blends guest-focused service with sales support. You’ll collaborate with internal teams to ensure accurate information, smooth operations, and consistent follow-through, contributing to both customer satisfaction and revenue performance.

• Provide friendly, prompt support to guests in person and over the phone ensuring a positive and professional experience.

• Support sales efforts by identifying guest needs and sharing relevant offerings, options, and next steps.

• Answer questions about services, programs, schedules, and policies, and route more complex requests appropriately.

• Assist with day-to-day coordination tasks to maintain smooth front-line operations and accurate guest records.

• Support issue resolution by escalating concerns to the appropriate team and following through until outcomes are confirmed.

• Maintain a clean and welcoming environment for guests

• Assist with inventory ordering and receiving

• Assist training cosmetology and esthetic students customer service and business skills

• Strong customer service orientation with the ability to communicate clearly and professionally with a wide range of people.

• Demonstrated ability to support sales or service initiatives in a fast-paced, guest-facing environment.

• Reliable attendance and readiness to work full-time onsite in San Antonio, TX.

• Basic numeracy and comfort handling transactions or information with attention to accuracy.

• Ability to learn processes quickly and maintain professionalism during busy or high-volume periods.

• Experience in guest services, customer support, retail, or sales support roles.

• Familiarity with handling customer inquiries and resolving concerns using established processes.

• Experience working with teams to meet service standards and performance goals.

• Strong organizational skills and the ability to multitask while maintaining a high-quality guest experience.

• Prior experience in an education, community services, or customer-focused environment is a plus.