Representative - Student Service PT

Representative
- Student Service PT

Salary Range $15.57 - $15.57 Hourly Position Type Part Time Job Shift Varies
- Monday
- Friday 7A to 7P Education Level High School Travel Percentage None Category Customer Service

Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck? Would you like to help your community and environment every day that you come to work? Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

POSITION SUMMARY:

Call Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center. Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.

This is a part-time position with flexible scheduling based on business needs.

Peak Season — January, May & August Available shifts:

• 8:00 AM – 2:00 PM
• 10:00 AM – 4:00 PM
• 1:00 PM – 7:00 PM

Non-Peak Season Shifts transition to 4-hour schedules:

• 8:00 AM – 12:00 PM
• 10:00 AM – 2:00 PM
• 3:00 PM – 7:00 PM

Candidates must be available to work within operational hours, including evenings and weekends as needed.

Training:
Monday–Friday, 8:00 AM–5:00 PM for approximately four weeks. Candidates must be able to commit to the full training schedule.

After training, schedules will be assigned based on business needs and the availability provided during the hiring process. Flexibility is required to accommodate changing operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES