Senior Benefits Analyst

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit.

We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco:
We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.

And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love.

Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events. Position Purpose The Senior Benefits Analyst plays a critical role in the strategic administration and oversight of Petco’s retirement programs (401k) and the operational success of the health and welfare plans. This role acts as the primary liaison for benefit vendors, ensuring high-level service delivery, plan compliance, and seamless execution of health and welfare initiatives.

The ideal candidate is a proactive project manager who can navigate complex vendor relationships and ensure Petco’s retirement and enrollment strategies are executed with precision.

Essential Job Functions:

The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.
1. Serve as the primary point of contact for health, welfare, and retirement vendors to ensure performance meets established SLAs and stay abreast of the benefits market to proactively suggest new vendor features or digital tools that could improve the Petco partner experience.
2. Lead the vendor implementation process for new carriers, ensuring systems are integrated and data flows are accurate. Establish and monitor a detailed implementation project plan with clear "Go/No-Go" milestones to ensure the vendor meets all Petco-defined expectations prior to launch.
3. Partner with the vendor to customize and review all employee-facing communications, ensuring the tone, branding, and plan details are accurate and easy for partners to understand.
4. Conduct regular vendor performance reviews to identify service gaps and drive resolution or process improvements.
5. Act as the project lead for the annual Open Enrollment rollout, creating comprehensive project plans, timelines, and responsibility matrices. Partner with internal communications to develop and review legally required participant materials and marketing for OE.6. Lead the UAT (User Acceptance Testing) for OE system configurations within enrollment platform to ensure a frictionless partner experience.
7. Lead the…