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Client Support Specialist JM
Job in
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-11-05
Listing for:
Simera
Full Time
position Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
- Respond to client inquiries through email, phone, chat, and other communication channels
- Provide accurate and timely information based on client needs and company procedures
- Assist clients with questions, requests, account-related issues, and service concerns
- Troubleshoot problems and provide effective solutions in a professional manner
- Follow up with clients to ensure their requests have been properly resolved
- Escalate complex or sensitive issues to the appropriate internal team
- Maintain accurate records of client interactions, requests, and resolutions
- Monitor open requests and ensure timely follow-up and resolution
- Identify recurring client concerns and communicate feedback to internal teams
- Collaborate with different departments to resolve client issues efficiently
- Previous experience in client support, customer service, or account management
- Strong communication and interpersonal skills
- Ability to manage multiple client requests while maintaining service quality
- Strong organizational and time-management skills
- Reliable internet connection and a suitable setup for remote work
- Professional, proactive, and client-oriented attitude
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