Client Onboarding Specialist

ButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction

Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values:
We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is seeking a Client Onboarding Specialist to help new and existing clients successfully onboard, understand, and use our products. This client-facing role combines thoughtful communication, strong organization, and technical aptitude to create a smooth onboarding experience.

You will work directly with clients to coordinate onboarding activities, provide training, support product setup and integrations, and address questions along the way. You will partner across internal teams to keep work moving, maintain visibility into open requests, and help clients feel confident using ButterflyMX.

Success in this role requires ownership, attention to detail, and consistent follow-through. You will manage multiple priorities, solve problems as they arise, and help improve the processes and resources that make client onboarding more effective as we scale.

• Guide new and existing clients through onboarding by communicating key steps, setting clear expectations, and helping teams understand how to use ButterflyMX solutions through email, phone, and video support.

• Simultaneously onboard multiple projects and clients, maintaining clear communication and timely follow-through.

• Provide initial and refresher training on ButterflyMX products, administrative tools, and relevant features.

• Support clients through product setup, integrations, troubleshooting, onboarding challenges, and engaging internal teams when needed.

• Maintain accurate records, ticket updates, and onboarding documentation to ensure work is visible and actionable.

• Work collaboratively with Client Success, Technical Support, Implementation, and other internal teams to drive client outcomes and ensure continuity in the client experience.

• Identify and provide feedback on recurring questions, onboarding friction, and opportunities to improve client education, processes, and resources.

• 2+ years of experience in client onboarding, client support, customer service, or a similar client-facing role, preferably within a technology or SaaS environment.

• Experience using Zendesk or another ticketing platform to manage client requests, document interactions, and track resolutions.

• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to nontechnical audiences.

• Excellent organization, attention to detail, and the ability to manage multiple requests and…