Specialized Roles:
Service Writer
Job in
San Antonio, Bexar County, Texas, 78201, USA
Listing for:
Midas 1960
Full Time
position
Listed on 2026-11-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
A Service Writer
acts as the liaison between your dealership's customers and your service team
. They are responsible for understanding customers' needs and communicating them to your service technicians/mechanics.
- Meeting with customers to discuss their needs
- Creating price estimates and time needed for repairs
- Requesting parts needed
- Scheduling service to specific jobs
- Communicating the needs of customers to your service technicians
- Entering Work Order details into your dealership’s management system
- Communicating information regarding parts, Work Orders, costs, warranties, time, etc.
- Communicating Work Order statuses to customers and relaying any additional work needed and associated costs
- Tracking repairs and problem causes
- Tracking and processing customer warranties and insurance
When you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles
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