Client Success Manager, Chicago​/Midwest; R

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next?

The Client Success Manager is the primary point of responsibility and accountability for assigned client relationships and related Client Success activities to ensure clients realize value from D&B solutions. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to Clients.

The Client Success Manager supports D&B clients through Driving Adoption and Value Realisation activities, Client Satisfaction, customer health visibility, customer maturity support, value plan execution, risk mitigation and supporting renewals. The role contributes customer health, adoption, maturity, value and risk input into retention readiness and T-Minus planning in partnership with Sales.

Commercial ownership, pricing, contract negotiation, sales quotas and expansion contracting remain with Sales. Technical implementation, integrations, workflow configuration, solution architecture and technical AI assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.

• Be accountable for the assigned Client’s overall success with D&B, including Driving Adoption and Value Realisation activities, Client Satisfaction, customer health visibility, customer maturity support and supporting renewals.
• Monitor and capture customer health indicators, maturity signals, adoption activity, risk indicators and growth signals, and share relevant insight with Sales, Client Success leadership and internal stakeholders.
• Support customer maturity progression by identifying adoption barriers, use-case gaps and practical next steps that help Clients increase adoption, value realisation and business outcomes.
• Contribute customer health, adoption, maturity, value and risk input into T-Minus retention planning in partnership with Sales, while commercial ownership remains with Sales.
• Execute defined Client Success playbooks to support adoption, customer health, value realisation, retention readiness, T-Minus planning and consistent customer success outcomes.
• Partner with Clients to maintain a D&B solution value plan that connects customer objectives, adoption priorities, success measures and value realisation.
• Build and maintain trusted relationships with the Client community through regular engagement, service reviews and business-outcome discussions.
• Deliver external service reviews to review solution adoption, value progress, Client sentiment and agreed practical next steps.
• Work closely with D&B Sales and Client Success Leaders to prioritize Client engagement opportunities based on customer health, maturity, adoption, risk, spend, growth signals and retention readiness.
• Identify risks to Clients achieving their stated business goals and work with the virtual team to build a risk mitigation or get-well plan.
• Coordinate relevant internal and external stakeholders across Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Legal and other teams to support agreed customer success outcomes.
• Capture and communicate Voice of the Client feedback, adoption trends, customer maturity insights, value realisation evidence, risk indicators and product or service improvement opportunities.
• Maintain accurate and timely information…