Customer Success Account Manager

Customer Success Account Manager# Careers## Customer Success Account Manager Apply:
Remote USA:
Remote Canada:
Full time:
Posted Today:
R-100591
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* Job Description:

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* Job Title:

Customer Success Account Manager
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* Location:

** Remote | USA, Canada  
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* Reports to:

** Director, Customer Success
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* Employment Type:

** Full-time

This is a new vacancy    
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* About the Role:

** This is a support role that includes research, record-keeping, and data analysis. It directly contributes to achieving J.D. Power sales goals by providing the information and documentation to support our clients. Key success factors for this position include an analytical, problem-solving mindset; competence with spreadsheet and database software; a strong aptitude for working with complex numbers; and strong people and communication skills.

The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines.
** In this role, you will:
*** Support Account Executives to optimize client relationships
* Contact clients to verbally communicate necessary changes
* Researching and standardizing account records and documentation
* Responsible for resolving issues affecting billing with the client and/or vendors and escalating issues as appropriate
* Responsible for setting and managing own priorities to contribute to team goals and meeting monthly deadlines
* Responsible for following existing processes, but also contributing to assessing and documenting processes as needed for continuous improvement and in response to the client’s changing needs
* Adherence to corporate policies and procedures
* Perform other duties as assigned
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* Required Qualifications:

*** Minimum 1 year of customer service experience
* Analytical and problem-solving mind
* Strong people and communication skills
* Fast learner and logical thinker with exceptional attention to detail
* Highly organized and detail-oriented, and able to perform duties with a high level of accuracy
* Sense of urgency and goal-oriented
* Able to work independently with minimal direction while also collaborating with other teams
* Must be self-motivated and results-driven with a strong work ethic
* Excellent customer service orientation
* Proficient use of Excel, Microsoft Teams, and Salesforce
* Must be able to work in a fast-paced environment and adapt to the company’s changing needs
** Compensation and Benefits
** This position has a starting salary range of $55,000 – 65,000 USD or $50,000 - $55,000 CAD per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.
** Why Join JD Power
** JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.·       
** We power our customers’ success.
** Everything we do is focused on helping customers make better decisions and achieve better outcomes.·       
** We are innovative, collaborative, and grounded in…