Customer Experience Specialist; Dutch​/English

Support users and business partners of a food-sharing marketplace, helping them resolve issues and get the most from the service. The work spans written, phone, chat, and social channels, with a focus on thoughtful service, partner retention, and surfacing recurring problems to internal teams.

• Respond to user and partner questions by email, chat, and phone, and handle inquiries through social media channels.
• Manage urgent or sensitive cases with care and contact users or stores proactively when needed.
• Help users and partners make effective use of the service through targeted support and retention efforts.
• Communicate in a way that encourages practical action to reduce food waste.
• Identify recurring customer or partner pain points and share technical or operational issues with relevant teams.
• Work toward service KPIs while maintaining a high standard of customer care.

• Experience in customer service or account management.
• Fluency in Dutch and English, written and spoken.
• Based in Scotland and able to work Saturday through Wednesday, 9 a.m. to 6 p.m.
• Strong communication skills, attention to detail, and comfort handling repetitive tasks and performance targets.
• Able to build positive relationships, work collaboratively, and resolve customer conflicts.
• Familiarity with CRM software such as Zendesk, Salesforce, Hub Spot, or SAP.

• Experience with a marketplace, large digital platform, or food industry.

• Fully remote, fixed-term contract for 18 months.
• Flexible working hours and vacation and wellness benefits are described as part of the offering.
• The role offers team learning and professional development in an international organization.