Customer Service Associate, Provisioning

Remote - USA

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Customer Service Associate, Provisioning to join our team. This is a Remote role, reporting to the Senior Manager, Technical Support Engineering in the Support department. The Customer Service Associate helps deliver secure and reliable Zscaler services for U.S. Public Sector and Federal customers. This role handles provisioning requests and related service changes across approved systems and controlled environments.

The associate verifies request details and authorization, performs change control in accordance with documented procedures and customer entitlements, and maintains clear records so each request is accurate, auditable, and completed with appropriate communication.

• Review provisioning requests for completeness, authorization, customer and tenant details, requested services, and required approvals
• Create, configure, update, and, where authorized, decommission customer or internal tenants and services using approved provisioning systems
• Apply service entitlements, feature enablements, tenant settings, and account or cloud identifiers in accordance with documented procedures
• Validate changes after completion and document the work, approvals, exceptions, and relevant identifiers in the system of record
• Follow applicable Federal security, access-control, data-handling, and compliance requirements when working in controlled environments

• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every…