Student Support Liaison

Chamberlain University is a regionally accredited institution with a 130‑year history that educates, empowers, and emboldens diverse healthcare professionals.

The Student Support Liaison promotes student success by providing holistic, student‑centered support across a variety of service areas. This role is a key point of contact for students and actively engages them to remove barriers to persistence. The liaison collaborates with university departments to ensure timely and effective resolution of inquiries and contributes to a culture of care aligned with the institution’s mission and values.

This position reports to Advising and Retention Services.

• Respond to student questions and concerns and connect them to appropriate university resources; collaborate with other departments for a seamless experience.
• Assist students with appointment scheduling, portal navigation, and other self‑service tools.
• Promote and support student opportunities and activities such as federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events (career fairs, open houses, workshops, graduation) in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain solid knowledge of the various enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related field required.
• High level of interpersonal, communication, and problem‑solving skills.
• Ability to work independently and as part of a team.
• Self‑starter with strong prioritization skills.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision.
• Location:
  
  TX-151, San Antonio, TX 78251.

Expected salary range: $18–$23 per hour. Actual pay will be adjusted based on experience, training, geographic location, licensure, competencies, and responsibilities.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401(k) retirement program with 6% employer match
• 15 days of paid vacation per calendar year
• 12 paid holidays plus 2 floating holidays

For more information related to our benefits please visit

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation.

Associate

Full‑time

Education

Education Administration Programs