Educational Concierge PRN

Position: Educational Concierge PRN-5

Join to apply for the Educational Concierge PRN-5 role at Innovative Network of Knowledge
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Position Overview

Wellspring Global Academy is seeking an enthusiastic, proactive, and creative Educational Concierge to provide white‑glove support to students and their families throughout their entire educational journey with us. The role is the primary point of contact for a caseload of students and families, offering personalized guidance, support, and advocacy.

Key Benefits

• Educational Concierge – Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning, and ongoing academic guidance.
• Goal‑Oriented Tracking – We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
• Community‑Focused Learning – Our programs foster collaboration and connection, building confidence and social skills even within a virtual setting.

Essential Position Functions

• Onboarding Support:
  Conduct orientation sessions, guide families through course options, and ensure all necessary materials are in place.
• Personalized Academic Support:
  Design tailored academic paths, provide guidance and resources, and track progress with proactive interventions.
• Family Engagement and Advocacy:
  Serve as main point of contact, advocate for student needs, collaborate with instructors and counselors, build relationships, and organize family events.
• Creative Problem‑Solving:
  Develop and implement creative solutions, address challenges, and recommend extracurricular activities aligned with student interests.
• Student and Parent Engagement:
  Facilitate ongoing engagement opportunities, provide consistent follow‑up, and monitor wellbeing.
• Collaborative Support Across Teams:
  Work closely with admissions, academic, and student‑success teams, share insights, improve services, and maintain accurate records in the CRM.

Required Skills, Knowledge & Abilities

• Passion for education and a genuine commitment to supporting families.
• Strong communication and interpersonal skills.
• Highly organized and able to manage a caseload effectively.
• Creative, solution‑oriented mindset.
• Experience in customer service, student services, or educational support roles preferred.
• Ability to work independently and collaborate with a remote team.
• Familiarity with online learning platforms and educational technology.
• Strong problem‑solving skills.
• Other duties as assigned.

Preferred Skills

Great customer service skills; phone etiquette; ability to follow systems and processes to help students succeed.

Education & Certification Requirements

High‑school diploma required; bachelor’s degree or some college preferred.

Employment Basis

At‑will employment, no contract or guarantee of employment.

Immunization Requirement

Annual influenza vaccination or approved exemption is required as a condition of employment.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws, Innovative Network of Knowledge is committed to equal employment opportunity. This policy applies to all terms and conditions of employment.

Eligibility

All applicants must be authorized to work in the United States. V.I.S. sponsorship is not available.

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