Technical Services Engineer

New Value Solutions (NVS) is seeking an experienced Technical Services Engineer. This is a customer-facing engineering position focused on power-system protection, protective relays, disturbance recorders, automation, technical support, training, and commissioning.

The Technical Services Engineer will serve as a technical interface between client and its customers, helping utilities and industrial clients successfully apply, configure, troubleshoot, and operate protection and automation products.

• Provide technical support to existing and prospective customers on protective relays, disturbance recorders, and automation applications.
• Assist customers with product application, configuration, installation, commissioning, and operation.
• Deliver product demonstrations, technical presentations, training sessions, and remote support.
• Troubleshoot customer issues and recommend appropriate technical solutions.
• Develop application notes, technical papers, presentations, and other customer-support materials.
• Assist with preparation and presentation of technical proposals.
• Support Sales, Marketing, Application Engineering, and Product Development teams.
• Gather customer feedback regarding product functionality, feature requirements, and market needs.
• Participate in industry organizations and technical meetings such as IEEE PSRC and NASPI.
• Contribute to manuals, datasheets, ordering guides, and technical documentation.
• Assume project-management or supervisory responsibilities when assigned.

• Bachelor’s degree in Electrical Engineering is mandatory.
• 8–10 years of experience working with protective relays and disturbance/fault recorders.
• Strong understanding of electric power systems, protection philosophies, and industry practices.
• Practical experience applying protective relays within a utility, engineering consultancy, OEM, or similar environment.
• Experience with EMTP, load-flow, and short-circuit studies.
• Strong technical troubleshooting and problem-solving ability.
• Excellent technical training, presentation, writing, and communication skills.
• Strong customer-service orientation.
• Ability to manage several technical priorities while working remotely.
• Strong organizational and computer skills.

If you have this expertise, are able to work remotely and are available for up to 20% travel within the United States, Canada, and internationally,

• Do you hold a B.S. in Electrical Engineering?
• How many years of experience do you have working with protective relays and recorders?