Team Member, Entertainment & Gaming

Location: 0940 Northwoods Road, Northwoods Stadium, 17640 Henderson Pass, San Antonio, TX 78232, USA

Summary: Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes and coupons
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

• Operating POS system with responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons, as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning all concession related equipment
• Complying with all local, state and federal food safety laws
• Abiding by federal and state laws regarding breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• Meeting legal age requirements for serving alcohol, if the theatre sells alcohol
• Reading and understanding training materials on sexual harassment and discrimination

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment within the auditoriums
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Our team receives free movie passes and discounted concessions at any Regal location. All team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below reflect the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completion of cast certification program as a cast member and as box office cashier or progress toward completion required
• For alcohol duties, completion of any legally required state or local training and the Regal Responsible Beverage Server training on Regal Online University

Possess good public speaking, listen effectively, and respond clearly and directly

Perform calculations with speed and accuracy and identify and correct errors

Identify problems, gather relevant data, and note possible causes of problems; evaluate information, recognize alternatives, and reach conclusions based on evidence; take action beyond what is necessary; perform under pressure or opposition

Possess excellent communication skills with customers, co‑workers and management;…