Supervisor, Entertainment & Gaming, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. No fumbling with tickets, machines, apps, or credit cards. You just  drive in and drive out . We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today we are reinventing parking. Tomorrow we will power checkout‑free experiences wherever you go, making everyday life remarkable, giving us back the most valuable asset: time.

• Assist in day‑to‑day management of a location ensuring parking operations are handled within contractual guidelines, company policies, and procedures, fostering client relations and promoting a professional image.
• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day‑to‑day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks, and freeways in the area of the garage.
• Complete other duties as needed.

• Education/
  
  Experience:
  
  Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.
• Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Customer Service: Maintains positive attitude, responds to requests for service and assistance.
• Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• License Requirement: Valid state‑issued driver’s license, with a current address and acceptable driving record, if expected to drive a company vehicle.
• Physical Demands: Must be able to sit, stand, walk, use hands and fingers, handle or feel objects; often required to climb or balance, stoop, kneel or crouch; able to lift and/or move up to 25 pounds; specific vision abilities: close vision, peripheral vision, ability to adjust focus.

$20.00 per hour

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

US-TX-SAN ANTONIO

Mid‑Senior level

Full‑time

Other

Software Development

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.